General conditions of sale

General conditions of sale

Premise
The present policy is provided for the site www.marbec.it (Site) owned by Marbec Srl, headquartered in Via Croce Rossa 5 / i 51037 Montale (PT), registered with the Chamber of Commerce of Pistoia, with VAT identification n.01455470474, with a fully paid up share capital of 75,000.00 € (Seller).

Art. 1. Scope of application

1.1 Any sale on the Site, like any sale by telephone or by chat and email, constitutes a distance contract regulated by Chapter I, Title III (articles 45 et seq.) of Legislative Decree 6 September 2005, n. 206 (Consumer Code) and by Legislative Decree 9 April 2003, n. 70, containing the regulation of electronic commerce.

1.2 The General Conditions of Sale apply to all sales made by the Seller on the Site and to sales by telephone or by chat and email. The terms indicated are to be understood as working days, therefore excluding Saturdays, Sundays, and national holidays.

1.3 The General Conditions of Sale can be modified at any time. Any changes and/or new conditions will be in force from the moment of their publication on the Site. You are therefore invited to regularly access the Site and to consult, before making any purchase, the most updated version of the General Conditions of Sale.

1.4 The applicable General Conditions of Sale are those in force on the sending date of the purchase order.

1.5 The present General Conditions of Sale do not regulate the sale of products and/or services by parties other than the Seller who may be present on the Site through links, banners, or other hypertext links. Before carrying out commercial transactions with such subjects it is necessary to verify their conditions of sale. The Seller is not responsible for the provision of services and/or for the sale of products by such parties. The Seller does not carry out any check and/or monitoring on the websites that are accessible via such links. The Seller is therefore not responsible for the contents of such sites or for any errors and/or omissions and/or violations of the law by the same.

1.6 You are required to carefully read the present General Conditions of Sale as well as all other information that the Seller provides on the Site.

Art. 2. Purchases on the Site

2.1 Purchasing on the Site:

• is possible also without prior registration to the Site;
• is permitted to consumer users, defined, pursuant to art. 3, first paragraph, lett. a) of the Consumer Code, as natural persons acting for purposes unrelated to any entrepreneurial, commercial, professional, or artisanal activity eventually carried out;
• is permitted to users who hold the quality of professionals. Pursuant to art. 3, first paragraph, lett. c) of the Consumer Code, the natural or legal person acting in the exercise of his / her business, commercial, artisanal, or professional activity, or his/her intermediary, holds the quality of professional.

2.2 The Seller reserves the right to refuse or cancel orders that come from:

• a user the Seller has an ongoing legal dispute with
•  a user who has previously violated the General Conditions of Sale
• a user who has been involved in crimes
• a user who has released false, incomplete, or otherwise incorrect identification data, or who has not promptly sent the documents requested by the Seller to the same, or who has sent him invalid documents.

Art. 3. Registration on the Site

3.1 To register on the Site, you must fill in the appropriate form, by entering, in particular, the following data:

• name
• surname
• email
• password
• residential address
• telephone number

3.2 You undertake to immediately inform the Seller in the event that you suspect or become aware of improper use or an undue disclosure of your login credentials to the Site.

3.3 The user registered on the Site ensures that the personal information provided by him is complete and truthful and undertakes to hold the Seller harmless and indemnified from any damage, indemnity obligation, and/or sanction deriving from and/or in any way connected to the violation by the user of the rules about the registration on the Site or about the conservation of the registration credentials and/or from the provision of false, incomplete or otherwise incorrect personal data, without prejudice to the Seller’s right to disable the user’s account.

Art. 4. Information aimed at the conclusion of the contract

4.1 In accordance with the Legislative Decree 9 April 2003, n. 70 containing provisions in the field of electronic commerce, the Seller informs you that:

• to conclude a purchase contract on the Site, you need to fill in an order form in electronic format, following the instructions that will appear on the Site from time to time, and transmit it electronically to the Seller by selecting the “Buy” button;
• the contract is concluded when the order form reaches the Seller’s server;
• once the order form has been received, the Seller will send you to the email address indicated in the order confirmation, containing:
• information relating to the characteristics of the purchase;
• the indication of the price.

4.2 The Seller may also conclude sales contracts by phone, by email, by chat of “WhatsApp” application, by chat “Zendesk” and by chat on the social networks present on the Site (eg. Facebook) (Telephone orders or by chat and email), at the numbers and in the modalities indicated in the article “Pre-sales assistance” below. You can communicate the Products you wish to order to the Seller’s operators; they will fill in the order with the data strictly necessary for this purpose, such as:

• The product you wish to order
• First name
• Surname
• Shipping address
• Tax Code and/or VAT number
• Email
• Telephone number

After receiving the order, you will receive an email (Order receipt email) containing the payment links, if you wish to pay by PayPal or credit card, or the data necessary to make the transfer if you wish to pay by Bank Transfer. The contract is considered concluded when the payment is made in favor of the Seller. You will receive an email or a message via “WhatsApp” with the order confirmation containing the list of the ordered products.
If you communicate that you want to pay by Cash on Delivery, Article 9.5 will apply.

Art. 5. Availability of the Products

5.1 The Products offered by the Seller are limited in number. It may therefore happen, also due to the possibility that several users purchase the same Product at the same time, that the ordered Product is no longer available after the transmission of the purchase order.

5.2 The Site contains information relating to the availability of each Product.

5.3 You will be informed in case of the unavailability of the ordered Product. In this case, you will be entitled to terminate the purchase contract pursuant to and for the purposes of the provisions of art. 61, IV, and V paragraphs of the Consumer Code. The Seller cannot be held responsible for delays, damages, losses, and costs suffered by you in the event of the unavailability of one or more products.

5.4 Alternatively, you may accept:
if restocking is possible, an extension of the delivery terms, offered by the Seller, with an indication of the new delivery period;
if restocking is not possible, the Seller will provide a different product, of equivalent or higher value, upon payment, in the latter case, of the difference, and upon the express acceptance of the user.

5.5 If a refund is requested for the amount paid for the purchase of Products that later turned out to be unavailable, the Seller will make the refund within a maximum period of 15 days.

5.6 In the event that you make use of the right of termination pursuant to art. 61, IV, and V paragraphs, of the Consumer Code, the contract is terminated; in the event that the payment of the total amount due, consisting of the price of the Product, the shipping costs, if applicable, and any other additional cost, as resulting from the order (Total Amount Due), has already occurred, the Seller will refund the Total Amount Due in accordance with the provisions of the article “Methods of payment” below.

Art. 6. Information Sheet

6.1 Each product is accompanied by an information page that illustrates the main characteristics (Information sheet). The images and the descriptions on the Site reproduce the characteristics of the Products as closely as possible. However, the colors of the Products may differ from the real ones due to the settings of the computer systems or the computers you use for their display. Furthermore, the images of the product in the information sheet may differ in size or in relation to any accessory products. Such images must be intended as indicative and with the tolerances of use.

6.2 You undertake to indemnify and hold the Seller harmless from any damage, claim, responsibility and/or burden, direct or indirect, including reasonable legal fees, that the Seller should suffer or bear as a result of the use of the Product that is different from that indicated in the Information Sheet.

Art. 7. Prices

7.1 All the prices of the Products published on the Site and/or communicated to you are understood to include the Value Added Tax.

7.2 The Seller reserves the right to change the price of the Products, at any time, without notice, it being understood that the price charged to you will be the one indicated on the Site and/or communicated to you at the time of placing the order and that any increasing or decreasing changes subsequent to the transmission of the same will not be taken into account.

7.3 Shipping costs, if there are any, are expressly and separately indicated in the order form and/or communicated, before the user proceeds to transmit it.

7.4 The price of the Products will be the one indicated from time to time on the Site and/or communicated, without prejudice to the right of the Seller to correct obvious errors.

7.5 In the event of an error, you will be notified by the Seller as soon as possible so that you have the opportunity to confirm the order at the right amount or to cancel it. In any case, the Seller will not be obliged to supply what has been sold at the lower price incorrectly indicated.

Art. 8. Purchase orders

8.1 The Seller will ship the Products only after receiving the confirmation of the payment authorization or after the Total Amount Due has been credited. The ownership of the Products will be transferred to you at the time of shipment, to be understood as the moment of the delivery of the Product to the carrier. The risk of loss or damage to the Products, for reasons not attributable to the Seller, on the other hand, will be transferred to you when you, or a third party designated by you and other than the carrier, materially comes into possession of the Products.
The shipment will be made only after the payment of the Total Amount Due. The Seller reserves the right not to ship if, after forwarding your purchase order, it is ascertained that you have not paid all or part of the Total Amount Due.

8.2 The purchase contract is definitely conditional on the non-payment of the Total Amount Due. Unless otherwise agreed in writing with you, the order will consequently be canceled.

8.3 In order to send a purchase order, it is necessary to read and approve the present General Conditions of Sale by selecting the appropriate box present on the purchase procedure pages. The non-acceptance of the present General Conditions of Sale will make it impossible to make purchases on the Site.

8.4 In order to conclude the purchase contract, in the case of a telephone Order or via chat and email, simultaneously with the sending of the order receipt Email, the link to the present document will be attached, and it will be considered accepted when the payment in favor of the Seller will be made. If you request payment by cash on delivery, the forwarding of the purchase order constitutes the acceptance of the present Conditions.

8.5 The Seller assumes no responsibility for inefficiencies attributable to force majeure or unforeseeable circumstances, as well as dependent on events and inefficiencies of the internet network, in the case that he fails to execute the order within the time stipulated in the contract.

8.6 The European professional user taxable with EU tax is obliged to communicate to the Seller, during the execution of the purchase order, his VAT number which must be valid and enrolled in VIES, pursuant to art. 138 par. 1 of Directive 2006/112 / EC. Otherwise, the Seller will issue an invoice with the application of the Value Added Tax. The professional user also has the obligation to notify the Seller, in a timely manner, and in any case always before the execution of the purchase order, any changes or exclusions from the VIES register.

8.7 The Seller will hold the European professional user responsible and required to pay the Value Added Tax if, for non-compliance with the above point, the sales made to the professional in question had to be contested by the bodies in charge and requalified with the Value Added Tax.

Art. 9. Payment methods

9.1 The Seller accepts the following payment methods:

• Payment card (excluded for telephone orders)
• PayPal
• Amazon Pay (excluded for telephone orders)
• Bank transfer
• Cash on delivery (+€6.50 expenses)

9.2 The Seller accepts the credit cards of the circuits:

• VISA
• MasterCard (Cirrus Maestro)
• American Express

The charge will be made only after (i) that the data of your payment card used for the payment have been verified and (ii) after that the company issuing the payment card you have used has granted the authorization to the charge.

The confidential data of the payment card (card number, holder, expiration date, security code) are encrypted and transmitted directly to the payment handler without transiting through the servers used by the Seller. The Seller, therefore, has never access to and does not store the data of your payment card used to pay the Products, even if you choose to store such data on the Site.

The charge will be made at the time of the order transmission.

9.3 The Seller accepts payments via PayPal. If you choose PayPal as a means of payment, you will be redirected to the website www.paypal.it where you will make the payment according to the procedure provided and governed by PayPal and to the terms and the conditions of the contract agreed between the user and PayPal. The data entered on the PayPal site will be processed directly by the same and will not be transmitted or shared with the Seller. The Seller is therefore not able to know and does not store in any way the data of the payment card connected to your PayPal account or the data of any other payment instrument connected with such account.
In the case of payment via PayPal, the Total Amount Due will be charged to you by PayPal at the same time as the conclusion of the contract by the Site or by telephone Orders, or by chat and email. In the event of termination of the purchase contract and in any other case of refund, for any reason, the amount of the refund due to you will be credited to your PayPal account. The credit times on the payment instrument connected to such an account depend exclusively on PayPal and the banking system. Once the credit order has been placed in favor of such an account, the Seller cannot be held responsible for any delays or omissions in the crediting of the refund amount. In order to dispute them, you shall directly contact PayPal. Any type of refund to be made pursuant to the present General Conditions of Sale will be credited to your PayPal account.

9.4 In the case that you choose bank transfer as a payment method, the Seller, once the order has been received, will notify you by e-mail of the bank details and the deadline for making the transfer. The email may contain the request to send by email the receipt of the bank transfer or the confirmation of the transfer.
In the case of payment by bank transfer, the delivery times of the Product indicated on the Site and/or otherwise notified to you, will be effective from the date of the receipt of the transfer by the Seller and not from the date of the transmission of the order, as is the case where you choose other payment methods.
Unless otherwise agreed, the Services will be rendered only after the reception of the Total Amount Due by bank transfer.
For the purpose of the transfer, please indicate the order reference number, name, surname and in addition, in the case of a professional user, the company name.
Since the order is sent, you must arrange the payment within 2 working days. Failing that, the Seller reserves the right to cancel the order within the next 2 working days.

9.5 If you place an order by phone or by chat and by email and you select cash on delivery as a means of payment, we inform you that an additional cost of € 6.50 will be applied to the entire shipment or the different sum indicated from time to time on the Site. In the case of payment by cash on delivery, at the time of the delivery of the Products, it is necessary to have the amount in cash indicated in the purchase order (as the courier is not authorized to accept checks, unless otherwise agreed with the Seller, and is not able to give money in change): failing that, the purchase contract will be considered terminated by law pursuant to and for the purposes of art. 1456 of the Italian Civil Code. You will be notified of the termination of the contract and the consequent cancellation of the order. Any refund to be made pursuant to the present General Conditions of Sale will be arranged by bank transfer to the bank details communicated by you.

Art. 10. Delivery of the Products

10.1 The deliveries of the purchased Products are made in Italy and in Europe.
The delivery obligation is fulfilled by transferring the material availability or the control of the Product to you.

10.2 Shipping costs are from time to time indicated on the Site and/or in the order confirmation and/or are otherwise communicated to you.

10.3 Delivery is understood to be made “on the roadside”. In the case of delivery in pedestrian areas, it will be carried out at the point where the vehicle will have access, without prejudice to the purchase of the specific accessory service.

10.4 Any impediment or particular condition linked to the access routes to the address indicated that would prevent and make the delivery less easy, will have to be communicated by you during the purchase procedure in the “Notes” field and/or communicated when placing the Order by telephone or by chat and email.

10.5 Delivery is made, for the Italian territory, generally within 4-5 working days from the sending date of the order and/or at the time of the conclusion of the contract, or, if no delivery date is specified, within the estimated term at the time of the selection of the delivery method and, in any case, within the maximum term of thirty days from the sending date of the order.

10.6 As regards the European Union Countries, other than Italy, the delivery will be made in 10-11 working days from the sending date of the order and/or at the time of the conclusion of the contract, and in any case, within the maximum term of thirty days from the sending date of the order.

10.7 It is up to you to check the conditions of the delivered Product. Without prejudice to the fact that the risk of loss or damage of the Product, for reasons not attributable to the Seller, is transferred when you, or a third party designated by you and other than the carrier, materially comes into possession of the Product, the Seller recommends you to verify the number of Products received and that the packaging is intact, not damaged, nor wet or otherwise altered, even in the closing materials. You are also invited, in your interest, to indicate any anomalies on the transport document of the carrier, accepting the package with reserve. In the event that the package shows evident signs of tampering or alteration, it is advisable to promptly notify the Seller. In any case, the application of the rules with regard to the right of withdrawal (if existing for the Product) and to the legal guarantee of conformity remains valid.

10.8 In the event of the return of EXW or FCA goods, the European professional user must facilitate the Seller in the discharge of the European sale operation, for the purpose of compliance with Article 45 bis, paragraph 1, lett. a) or b), and send the Seller the declaration of the receipt of the Products within the tenth day of the month following the transport.

10.9 The Seller will consider the European professional user responsible and required to pay the Value Added Tax if, for non-compliance with the above point, the sales made to the professional in question were contested by the competent bodies and requalified with the Value added Tax.

10.10 The Seller uses the INCOTERMS®2020 ICC goods return codes.

Art. 11. Right of withdrawal

11.1 In the event of a purchase on the Site or by telephone Order or by chat and email, unless otherwise indicated, you do not enjoy the right of withdrawal provided by art. 52 of the Consumer Code, even as a consumer, with reference to the sealed Product or Products that do not lend themselves to be returned for hygienic reasons or reasons related to health protection.

11.2 Without prejudice to the provisions of art. 11.1 if you are a consumer, you have the right to withdraw from the purchase contract of the Product without giving any reasons and without incurring costs other than those provided in the present article within the term of fourteen calendar days (Withdrawal Period). The Withdrawal Period expires after 14 days:

• a. in the case of an order relating to a single Product, from the day on which you or a third party, other than the carrier and designated by you, acquire physical possession of the Products;
• b. in the case of a multiple order with separate deliveries, from the day on which you or a third party, other than the carrier and designated by you, acquire physical possession of the last Product; or
• c. in the case of an order relating to the delivery of a Product consisting of multiple lots or pieces, from the day on which you or a third party, other than the carrier and designated by you, acquires physical possession of the last lot or piece.

11.3 To exercise the right of withdrawal, you must inform the Seller, before the expiry of the Withdrawal Period, of your decision to withdraw.

11.4 You have exercised your right of withdrawal within the Withdrawal Period if the communication relating to the exercise of the right of withdrawal is sent by you before the expiry of the Withdrawal Period. This communication must be sent as follows:

Email: contatti@marbec.it

It should be noted that since the burden of the proof relating to the exercise of the right of withdrawal before the expiry of the Withdrawal Period rests with you, it is in your interest to use a durable medium when communicating your withdrawal to the Seller.

11.5 In case of exercising the right of withdrawal, you must deliver the Product to the registered office indicated in the epigraph to the present General Conditions of Sale.

11.6 The direct costs of the return of the Products are at your expense as well as the responsibility for the transport of the same.

11.7 If you withdraw from the contract, the Seller will refund the Total Amount Due, including delivery costs, if applicable, without undue delay and in any case not later than 14 calendar days from the day on which the Seller has been informed of your decision to withdraw from the contract. The refund will be made with the same payment instrument used for the initial transaction. In the event that you have returned the Products using a carrier of your choice and at your own expense, the Seller will be able to suspend the refund until the receipt of the Products or until you have demonstrated that you have returned the Products, whichever is earlier.

11.8 You are solely responsible for the decrease in the value of the goods resulting from a handling of the Product other than the one needed to establish the nature, the characteristics, and the functioning of the Product. The Product must in any case be kept, handled, and inspected with normal diligence and must be returned intact, complete in all its parts, perfectly working, complete with all accessories and package leaflets, with identification tags, labels, and disposable seal, where present, which are still attached to the Product and intact and not tampered with, as well as perfectly suitable for the use for which it is intended and free from signs of wear or dirt. Furthermore, the withdrawal applies to the Product in its entirety. It cannot, therefore, be exercised in relation to parts and/or accessories of the Product.

11.9 In the event that the Product for which the withdrawal has been exercised has suffered a decrease in value resulting from the handling of goods other than the one needed to establish the nature, the characteristics, and the functioning of the Product, the Seller reserves the right to deduct from the refund amount an amount equal to the such decrease in value. The Seller will notify you of the circumstance and the consequently reduced refund amount within 5 days from the receipt of the Product, providing, in the event that the refund has already been paid, the bank details for the payment of the amount due by the user for the decrease in value of the Product.

11.10 In the event that the withdrawal has not been exercised in accordance with the provisions of the applicable legislation, it will not result in the termination of the contract and, consequently, will not give the right to any refund. The Seller will notify the user within 5 (working) days from the receipt of the Product, rejecting the request for withdrawal. The Product will remain with the Seller at your disposal for the withdrawal, which must take place at your expense and under your responsibility.

11.11 In the event of a partial withdrawal from Multiple Orders, the amount of the delivery costs to be refunded in your favor will be quantified in proportion to the value of the Product that is subject to withdrawal. Therefore, if, for example, you have placed a total order of 200.00 Euros, which includes two Products, the first worth 50.00 Euros and the second worth 150.00 Euros, and you return the Product worth 150.00 Euros, you will be refunded an amount equal to 75% of the delivery costs incurred. In any case, the amount of the delivery costs to be returned will never exceed the amount actually paid.

Art. 12. Legal Guarantee

With reference to sales to consumers, all the Products sold on the Site or by telephone Orders or by chat and email are covered by the Legal Guarantee of Conformity provided by articles.128-135 of the Consumer Code (Legal Guarantee).

Who it applies to

The Legal Guarantee is reserved for consumers. It, therefore, applies only to users who have made a purchase on the Site or by telephone Orders or by chat and email for purposes unrelated to any entrepreneurial, commercial, craft, or professional activity carried out.

When it applies

The Seller is responsible to the consumer for any lack of conformity of the Product, which occurs within two years from such delivery. The lack of conformity must be reported to the seller, under penalty of forfeiture of the guarantee, within two months from the date on which it was detected.

Unless proven otherwise, it is assumed that the lack of conformity that occurs within six months from the delivery of the Product, already existed on that date, unless this hypothesis is incompatible with the nature of the Product or with the nature of the lack of conformity. Starting from the seventh month following the delivery of the Product, it will instead be the consumer’s responsibility to prove that the lack of conformity already existed at the time of the delivery of the same.

In order to take advantage of the Legal Guarantee, the consumer must therefore first provide proof of the date of the purchase and of the delivery of the goods. Therefore, for the purposes of this proof, it is appropriate that the consumer keeps the purchase invoice or any other document that can certify the date of the purchase (for example, the bank statement of the payment card) and the date of the delivery.

In case of termination of the contract, the Seller will refund the consumer the total amount paid, consisting of the purchase price of the Product, the shipping costs, and any other additional costs. In the event of a price reduction, the Seller will refund the amount of the reduction, previously agreed upon with the consumer. The amount of the refund or of the reduction will be credited to the mean or to the payment solution used by the consumer for the purchase.

The Seller is not responsible in the event of damage, of any kind, deriving from the improper use of the Product and/or not in accordance with the instructions provided by the manufacturer, as well as in the event of damage deriving from unforeseeable circumstances or force majeure.

If you made the purchase as a “professional” pursuant to the provisions of the Consumer Code, the previous paragraphs of this article do not apply. The legal guarantee provided by art. 1490 of the Italian Civil Code will be applied to your purchase on the Site.

Art. 13. Applicable law and competent court; out-of-court settlement of disputes – Alternative Dispute Resolution / Online Dispute Resolution

13.1 Purchase contracts concluded through the Site or by telephone Orders or by chat and email are governed by Italian law. This is without prejudice to the application to consumer users who do not have their habitual residence in Italy of any more favorable and mandatory provisions provided by the law of the Country in which they have their habitual residence.

13.2 Please note that in the case of a consumer user, for any dispute relating to the application, the execution, and the interpretation of the present document, the court of the place where the user resides or has elected domicile is competent. In the case of a professional user, for any dispute relating to the application, the execution, and the interpretation of the present document, the exclusive and binding jurisdiction is instead of the Court of Pistoia.

13.3 Pursuant to art. 141-sexies, paragraph 3 of the Consumer Code, the Seller informs the user who holds the status of consumer referred to in art. 3, paragraph 1, lett. a) of the Consumer Code, that in the event that he has submitted a complaint directly to the Seller, as a result of which it has not been possible to solve the dispute thus arising, the Seller will provide the information regarding the body or bodies of Alternative Dispute Resolution for the out-of-court resolution of the disputes relating to obligations deriving from a contract concluded on the basis of the present General Conditions of Sale (ADR bodies, as indicated in articles 141-bis and following of the Consumer Code), specifying whether he intends to make use or not of such bodies to solve the dispute.

13.4 The Seller also informs the user who holds the status of consumer pursuant to art. 3, paragraph 1, letter a) of the Consumer Code that a European platform has been established for the online resolution of consumer disputes (so-called ODR platform). The ODR platform is available at the following address: http://ec.europa.eu/consumers/odr/; through the ODR platform, the consumer user will be able to consult the list of the ADR bodies, to find the link to the website of each of them and start an online resolution procedure for the dispute in which he is involved.

13.5 In any case this is without prejudice to the consumer’s right to appeal to the competent ordinary judge for the dispute deriving from the present General Conditions of Sale, whatever the outcome of the out-of-court settlement procedure of disputes relating to consumption relations by resorting to the procedures referred to in Part V, Title II-bis of the Consumer Code is.

13.6 The user who resides in a member state of the European Union other than Italy, can also access, for any dispute relating to the application, the execution, and the interpretation of the present General Conditions of Sale, the European procedure established for disputes of modest entity, by Regulation (EC) no. 861/2007 of the Council, of 11 July 2007, provided that the value of the dispute does not exceed, excluding interest, rights, and expenses, Euro 2,000.00. The text of the regulation is available on the website www.eur-lex.europa.eu.

Art. 14. Pre-sale assistance

The Seller guarantees the presale service. For any questions and orders please contact the Seller, from 9:00 am to 5:30 pm from Monday to Friday, by:

• WhatsApp chat at 3348578502; by phone at 0573959848;
• e-mail to the address contatti@marbec.it;
• “Zendesk” chat on the site by selecting “Leave a message”;
• chat of social networks available on the Site.

The Seller undertakes to contact you as soon as possible for the presale service.

Art. 15. Customer service and complaints

It is possible to request information, send communications, request assistance, or submit complaints by contacting the Seller as follows:

• by email, to the following address: info@marbec.it
• by PEC, to the following address: marbec@pcert.it
• by phone, at the following number: 0573959848.

The Seller will respond to complaints submitted within 5 days from their receipt.